Fixed. Fast. First Time.
Managed IT Support in Kent and South East London
Senior engineers who speak plain English, with clear ownership from day one. Fast response times, proactive monitoring, and fixes that last.
Performance Metrics
Real support desk results from November 2025. Measured from our ticketing system.
Average First Response Time
(minutes)
Average Ticket Resolve Time (days)
Total Tickets Handled Monthly
(tickets)
% of Tickets Closed Within SLA
(percent)
Figures shown are for the month stated and reflect actual tickets handled by our team.
Why Choose WikiTech?
You want IT issues fixed quickly, properly, and without being passed around. That’s how our managed IT support services work for businesses, with senior engineers, clear ownership, and plain-English updates from day one.
Senior-Only Support
No Escalations
You deal with experienced engineers from the start, so problems get diagnosed faster and fixed properly.
Plain English Updates
No Jargon
We explain what’s happening, what it means, and what we’re doing next. Clear updates you can act on.
Clear Ownership
One Team Accountable
We take responsibility end-to-end. You always know who’s working on it and what the plan is.
Our Pricing
Simple, transparent pricing for managed IT support in Kent and South East London. Choose the plan that fits your risk level and the protection you need.
Minimum 5 users. If your setup needs improvements before we can support it properly, we’ll agree that upfront.
per user, per month
Premium Secure
Our standard plan for businesses that want fast support and stronger security. For a minimum of 5 users.
Need a quote for onboarding or project work? We’ll confirm it upfront.
Services
Support-led IT, delivered by senior engineers. Managed IT Support and Microsoft 365 for businesses in Kent and South East London.
What We Do Best
Managed IT Support and Microsoft 365 Support
We keep your business running and your people productive with our IT support services. Fast first response times, clear ownership, and plain-English updates.
Managed IT Support
Unlimited remote support from senior engineers, plus proactive maintenance and monitoring to prevent issues before they disrupt your day.
Microsoft 365 Support
Microsoft 365 management and support, from user setup and security basics to email protection and backups. Delivered in plain English.
Our Capabilities
Support-led services delivered by senior engineers, with clear SLAs and transparent pricing.
Cyber Security
Practical security that reduces risk without slowing people down. Email protection, EDR, patching and monitoring, managed as part of support.
Backup and Continuity
Recover fast when things go wrong. Microsoft 365 backup and continuity planning so you are not relying on luck.
VoIP and Telephony
Business phone systems that work wherever your team is. We help you choose, set up and support VoIP, including provider liaison.
Microsoft Azure and Cloud
Cloud support when it is the right fit for your business. Microsoft Azure setup and ongoing support with clear guidance on cost, security and performance.
Procurement and Licensing
Get the right kit and licences without the guesswork. We advise, source and manage licensing so you stay compliant and cost-effective.
Infrastructure and Connectivity
Reliable networks, Wi-Fi and firewalls across your office and remote teams. We manage performance, monitoring and upgrades when needed.
What Our Clients Say
"The team has gone above and beyond. They don't just provide IT support, they look at all our systems and processes and design a strategy to innovate and improve everything. The end result is vastly improved productivity and reporting. They transformed legacy Excel spreadsheets into automated PowerApps. The on-hand development really helps."
UK Pool Store
Glan Davies,
Managing Director
