Email & calendars (Exchange)
Inbox issues, delivery problems, shared mailboxes, permissions, and setup that keeps email reliable.
Microsoft 365 Support · Kent & SE London
Microsoft 365 support, done properly.
Microsoft 365 support for Kent and South East London, delivered by senior engineers. From email and Teams issues to access, security and ongoing admin, we fix things properly so they stop repeating, with clear ownership and updates you can actually understand.
Senior engineers no first-line scripts, no being passed around
Standalone or managed M365 on its own, or as part of full IT support
Plain-English updates clear ownership on every ticket
Kent & SE London remote-first, on-site when it is the better option
What we support
Microsoft 365 is a stack, not a single tool.
We support the parts your team relies on every day, and we fix issues properly so they stop repeating.
Teams & collaboration
Meetings, chat, guest access, channels, and call issues. We keep Teams working smoothly across your business.
Files & access (OneDrive & SharePoint)
Sync problems, sharing, permissions, and file access. Clear control so the right people can get to the right files.
Security & access (MFA & sign-ins)
Account lockouts, MFA issues, suspicious sign-ins, and keeping access controlled without slowing your team down.
What's included
Everything you need from Microsoft 365 support.
Whether you take it as a standalone service or as part of full managed IT, this is what proper Microsoft 365 support covers.
User setup & access
New starters and leavers, password resets, MFA setup, shared mailboxes, group access, and permissions done properly.
Email & calendars (Exchange)
Delivery issues, spam and phishing problems, mailbox management, rules, shared calendars, mobile setup, and practical fixes that keep email reliable.
Files & collaboration (OneDrive & SharePoint)
Sync problems, broken links, sharing controls, permissions clean-up, and folder structures that make sense, so it is not a case of everyone has access to everything.
Microsoft Teams support
Meeting issues, guest access, channel permissions, Teams setup and tidy-ups, plus troubleshooting call quality and device issues.
Security built in
Sensible security without slowing people down. MFA, account protection, and practical guidance to reduce risk and stop easy wins for attackers.
Licensing & cost control
Help choosing the right licences, assigning them correctly, and removing unused licences so you are not paying for seats you do not need.
Included as standard
- Day-to-day Microsoft 365 support (remote)
- User setup and changes (starters, leavers, access)
- Email and Outlook support
- Teams support (meetings and access)
- OneDrive and SharePoint support (sync, sharing, permissions basics)
- Licence management (assign, remove, tidy up)
- Security basics (MFA and secure defaults)
- Plain-English updates and clear ownership
Optional add-ons
- Out-of-hours support
- On-site support
- Microsoft 365 backup
- Advanced security setup
- Intune device management
- Migrations and tenant tidy-ups
- SharePoint structure and permissions rebuild
- Teams Voice setup
How it works
A clear process. Fixed fast. Done properly.
Start with a quick assessment so we understand your setup and what is getting in the way. From there, you get a named engineer, clear priorities, and updates you can actually use.
We focus on quick wins first, then stabilise and improve so the same issues do not keep coming back. No jargon, no black box, no being passed around a helpdesk.
1
Quick assessment
A short assessment to understand your users, your setup, and the risks. We get a clear picture of what is getting in the way before we touch anything.
2
Setup & onboarding
Access, monitoring, and security basics put in place with a clean handover. We focus on quick wins first, then stabilise so the same issues stop coming back.
3
Ongoing support
Tickets handled end to end by a named engineer, with clear updates and clear ownership. You always know who has it and what happens next.
What we need from you
A few basics, so we do not waste your time.
To give you clear answers up front, we will ask for a few things about your setup. If you are unsure on any of it, that is fine. Tell us what you do know, and we will help you fill in the gaps quickly.
How many people use Microsoft 365, and where they work
Your current Microsoft 365 setup, who manages it, and who has access
Any compliance or customer requirements around security, retention, auditing or data
The recurring issues you are facing, your top 3 frustrations, and what fixed looks like for you
What Kent clients say
Real results for real Kent businesses.
“We save around £800 a month since WikiTech moved us to Azure Virtual Desktop. But honestly the bigger win is having IT that just works.”
So Clean · Facilities & Services · Kent 
“The switch from our old provider was seamless. WikiTech handled everything. We barely noticed the changeover was happening.”
Commercial Leisure Services · Kent 
“WikiTech spotted and blocked a live phishing attack before a single penny left the business.”
UK Pool Store · E-commerce & Retail · Kent 
The team behind the tickets
A real team behind every ticket.
WikiTech is not a helpdesk of anonymous agents. It is a team of senior engineers based in Maidstone who know your business, know your Microsoft 365 tenant, and care about keeping it clean and supportable.
When you raise a ticket you reach people who already know the context. No scripted responses, no bouncing between departments, and no re-explaining your setup every time.
Meet the team Watch: three minutes inside WikiTech
Quick answers to your top questions
Microsoft 365 support FAQs
We support the parts of Microsoft 365 that keep your business running day to day: Exchange Online (email), Outlook, Teams, OneDrive, SharePoint, user accounts, permissions, security settings, and admin changes. If it affects how people work, we cover it.
Yes. We can support Microsoft 365 as a standalone service, or as part of managed IT support. If you already have an IT provider, we can agree who owns what so nothing gets missed.
Yes. We set up and manage the essentials like MFA, secure sign-in policies, email protection, safer sharing, and device access rules where needed. The goal is to reduce risk without slowing people down.
We handle onboarding and offboarding properly: accounts, licences, permissions, devices, mailboxes, and data handover. Leavers get locked down fast and cleanly. New starters get set up without delay and without extra charges.
Yes, if it is part of your plan or you add it on. Microsoft 365 has retention features, but that is not the same as a proper backup. We will recommend a sensible approach based on your risk and compliance needs.
Yes. We handle migrations to Microsoft 365 and tenant-to-tenant moves. We plan it properly, minimise downtime, and make sure mail, files, and access keep working.
Yes. We can clean up folder structures, permissions, and sharing so people can find what they need and you are not leaking data through anyone-with-the-link sharing.
Yes. We support businesses across Kent and South East London, with remote support as standard and on-site support when it is the best option.
Microsoft 365 working the way it should?
Book a free 15-minute assessment with a senior engineer. We'll tell you exactly what your Microsoft 365 support would look like: no obligation, no hard sell.
● Most calls answered within 4 rings · ENQUIRIES 020 3822 0899 · SUPPORT 01622 586 001