Site connectivity support
We help with the weak links between office and site, from broadband and Wi-Fi issues to the practical reality of users working from temporary or changing locations.
IT Support for Construction · Kent & South East
IT support for construction companies.
IT support for construction has to work across office, depot, and site. WikiTech helps keep drawings, devices, users, and communication flowing between all three.
- 3.3 min average response: faster help when downtime affects a live job.
- Office-to-site support: laptops, tablets, connectivity, and user access handled together.
- Practical on-site coverage: engineers across Kent for physical issues and replacements.
Prefer to talk? 020 3822 0899 A senior engineer answers, typically within 4 minutes.
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100%SLA compliance, never missed
1,200+users & devices managed
30+Kent businesses supported
100%client retention to date
What’s included
IT support for construction across multi-site operations.
Construction firms do not work from one neat office environment. They have site teams, office teams, mobile devices, heavy file usage, and changing staff access needs. WikiTech supports that moving operational picture.
Mobile device and tablet management
Site devices need setup, replacement, security policy, and dependable access without turning every small issue into a major blocker.
Office-to-site collaboration
Teams, SharePoint, user permissions, and file-sharing workflows have to support field users and office users working from the same live information.
BIM, CAD, and drawing access support
Performance issues, file sync delays, and access problems around large project files are investigated as part of the wider support service.
Starter and leaver setup for changing teams
New site staff, subcontractor access, role changes, and leavers all need tighter user and device management than most construction firms have time to handle in-house.
On-site troubleshooting across Kent
When a cabinet, switch, internet line, or damaged device needs physical intervention, there is a local engineer available rather than just remote advice.
Also included: cyber security controls, patching, Microsoft 365 management, and account oversight. The goal is reliable coordination between site and office, not just closing tickets. For a useful external security baseline, the NCSC small business guide is a sensible reference point alongside your own internal controls.
Industry pain points
Common IT challenges for construction companies.
IT support for construction has to cope with changing locations, mobile devices, and the need for fast access to live information. These are the recurring issues that most often get in the way.
Site connectivity gaps
Temporary locations, weak Wi-Fi, and patchy mobile connectivity can stop site teams accessing the systems and files they need.
Device damage and replacement
Construction environments are hard on laptops, tablets, and phones, so support has to include fast replacement and clean re-provisioning.
Multi-site coordination
Office, depot, and site teams all need consistent access, communication, and visibility without creating sprawl or confusion.
BIM and drawing performance
Large files, slow sync, and poor workstation or network performance can cause real project friction.
The team behind the tickets
A real team behind every ticket.
WikiTech is not a helpdesk of anonymous agents. It is a team of senior engineers based in Maidstone who know your business, know your systems, and care about keeping your technology running.
When you raise a ticket you reach people who already know the context. No scripted responses, no bouncing between departments, and no re-explaining your setup every time.
Meet the team Watch: three minutes inside WikiTech
Transparent pricing
One monthly cost. No surprises.
Published pricing, no hidden extras. WikiTech support is billed per user per month on a 12-month rolling contract, so you always know exactly what you’re paying and exactly what’s included.
View full pricing£40per user / month
12-month rolling · 60-day exit clause
- Unlimited helpdesk support
- 3.3-minute average first response
- Proactive monitoring & patching
- Microsoft 365 management
- Cybersecurity: Defender, MFA
- On-site visits across Kent
- Named account manager
£55per user / month
12-month rolling · 60-day exit clause
- Everything in Standard
- Advanced cybersecurity: Intune, Conditional Access
- Cyber Essentials support
- Extended monitoring & reporting
- Priority response SLA
- Domain & DNS management
- Proactive maintenance visits
Proof
Support that stands up in operationally demanding environments.
“WikiTech turned our IT around completely. We went from missed SLAs and unresolved tickets with our old provider to 100% SLA compliance every single month.”
Ferns GroupMulti-site infrastructure business · Kent · £150m turnover
100%SLA compliance every month
Seamlessout-of-hours cloud migration
Multi-siteoperational support
“WikiTech spotted and blocked a live phishing attack before a single penny left the business. That alone justified the cost of the whole contract.”
UK Pool Store · E-commerce & Retail · Kent
“We save around £800 a month since WikiTech moved us to Azure Virtual Desktop. But honestly the bigger win is having IT that just works.”
So Clean · Facilities & Services · Kent
“The switch from our old provider was seamless. WikiTech handled everything. We barely noticed the changeover was happening.”
Commercial Leisure Services · Kent
Why construction firms choose WikiTech
Why construction teams need a more practical MSP.
Site
Understands office-to-site reality
We support the flow of users, devices, files, and connectivity between office teams and field teams rather than treating them as separate worlds.
Local
Engineers available for physical issues
Damaged devices, cabinet work, line faults, and hardware swaps often need someone on-site rather than another remote ticket.
Fast
Response that protects live work
When delays affect a site team or a key project user, a slow support desk quickly becomes an operational problem.
Secure
User and device control across changing teams
We help keep access cleaner as starters, leavers, and role changes move through the business.
Coverage
Supporting businesses across the whole of Kent.
Engineers based across the county: genuine on-site coverage, not a national contractor dispatched from wherever is available.
Maidstone
Medway
Sittingbourne
Tunbridge Wells
Canterbury
Ashford
Dartford
Sevenoaks
Gravesend
Faversham
Tonbridge
South East London
FAQs
IT support for construction, answered.
Can you support construction businesses with office and site users?
Yes. We support mixed office, depot, and site environments, including user accounts, mobile devices, Microsoft 365, connectivity, and shared file access.
Do you help with tablets, mobile phones, and laptops used on site?
Yes. We set up, secure, manage, and replace mobile devices and laptops so site staff can keep working with less downtime.
Can WikiTech help with large drawings, BIM files, and shared project data?
Yes. We help investigate the storage, sync, networking, and workstation issues that commonly slow down access to large project files.
How do you support changing staff, subcontractors, and leavers securely?
We help control user accounts, permissions, devices, and offboarding so access stays cleaner as teams change from project to project.
Do you provide on-site support across Kent for construction firms?
Yes. We provide remote and on-site support across Kent when physical equipment, connectivity, or office infrastructure needs hands-on work.
Review your office-to-site IT setup.
Book a short assessment with a senior WikiTech engineer and we’ll look at the points where your current setup is slowing work down, creating support drag, or leaving users without the access they need.
● Most calls answered within 4 rings · ENQUIRIES 020 3822 0899 · SUPPORT 01622 586 001