6 months Microsoft 365 retention (standard)
30 days server & endpoint retention (standard)
Every 4hrs server backup frequency example
Full image restore entire servers & endpoints
Coverage

Everything that matters, backed up.

Most businesses underestimate how much data they’d lose, and how long recovery would take, without a proper backup strategy. We cover the full picture: cloud, on-premise, virtual, and endpoint.

Microsoft 365

Full backup of all Microsoft 365 data: email (Exchange Online), SharePoint sites, OneDrive files, and Teams conversations. Microsoft’s own retention policies are not a backup. If data is deleted, it can be gone for good without a dedicated solution.

6-month retention · Per user

Physical Servers

Full image backup of physical Windows and Linux servers. Restore an entire server (OS, applications, settings, and data) exactly as it was. Far faster than rebuilding from scratch, and it eliminates the risk of missing configurations or software licences.

Image-level · Quoted on request

Virtual Machines

Agentless backup for VMware vSphere (ESXi), Microsoft Hyper-V, and other hypervisors. Back up entire VMs at the hypervisor level, with no agent required on each guest. Restore individual VMs or entire environments rapidly after failure.

VMware · Hyper-V · Quoted on request

Endpoints & Workstations

Image-level backup for Windows laptops and desktops. Whether it’s a hardware failure, ransomware, or a corrupted Windows update, a full image restore gets users back up and running in hours, not days, with all their apps and files intact.

30-day retention · Quoted on request

Websites & Web Servers

Backup of web servers, databases, and site files. Critical for businesses whose website is a revenue channel: a hacked or corrupted site can be restored to a clean snapshot rather than rebuilt from memory or lost entirely.

Database & file-level · Quoted on request

Cloud & Hybrid Environments

Backup for Microsoft Azure virtual machines and hybrid environments spanning on-premise and cloud. As businesses move workloads to the cloud, backup requirements change, and we make sure nothing falls through the gap between environments.

Azure VMs · Hybrid · Quoted on request
Platforms & Hypervisors

We support every major platform.

Powered primarily by Acronis Cyber Protect, one of the most comprehensive backup platforms available, we can protect virtually any environment. Already have a backup solution in place? We support and manage all major backup platforms.

Already using Veeam, Datto, Barracuda, Arcserve, Nakivo, or another backup platform? We can manage, monitor, and support your existing solution.

VMware vSphere / ESXi
Microsoft Hyper-V
Nutanix AHV
Proxmox
Citrix Hypervisor (XenServer)
KVM / Red Hat Virtualisation
Windows Server (all versions)
Linux Servers
Windows Workstations & Laptops
Microsoft Azure VMs
Microsoft 365 (all plans)
Google Workspace
Process

How it works.

Getting your business properly backed up is simpler than most people expect. Here’s what the process looks like.

1

Assessment

We review what you have (servers, endpoints, M365 data, websites) and identify what’s at risk. We’ll tell you what a realistic recovery scenario looks like for your business today.

2

Design & Quote

We design a backup solution around your specific environment, retention requirements, and budget. M365 backup is a fixed per-user cost. Everything else is quoted clearly, with no surprises.

3

Deployment

We set up and configure your backup solution. For endpoints and servers, agents are deployed remotely. For Microsoft 365, we connect via API, so there’s no software to install on user devices.

4

Monitoring & Recovery

Backups run on your agreed schedule and are monitored for failures. Microsoft 365 runs daily. Server backups can run as frequently as every few hours depending on your connectivity and recovery requirements. If you ever need to restore, our senior engineers handle it, fast.

Real recovery stories

When backups saved the day.

These aren’t hypotheticals. Here’s what good backup looks like when things go wrong.

Disgruntled employee deletes four years of emails before leaving

A client’s sales manager resigned unexpectedly and, before handing over, deleted thousands of emails from their account, including client correspondence, contracts, and outstanding quotes. By the time the business realised what had happened, the data had long since passed Microsoft’s standard 30-day purge window. Because WikiTech’s M365 backup had been running daily for six months, we restored the full mailbox to the exact state from the day before the deletion. The client recovered every email and every attachment. The sales handover was completed without loss, and a potential legal dispute was avoided entirely.

OutcomeFull mailbox restored. Zero data loss. Same day.

Virtual machine corruption takes down a business-critical server overnight

A manufacturing client’s primary business application ran on a VMware virtual machine hosted on their on-premise server. One morning the VM failed to boot, corruption caused by an unexpected host restart during a Windows update. The application vendor confirmed the server would need to be rebuilt, estimating two to three days of downtime including reinstalling the application and reconfiguring data. WikiTech had been taking nightly image-level backups of the VM. We restored the entire virtual machine from the previous night’s backup, had the server running and verified within a few hours, and the business was operational the same morning the fault was reported.

OutcomeFull VM restored. Back online same morning. Avoided 2–3 days downtime.

Corrupt Windows update bricks a laptop, with no way to repair it

A user’s laptop stopped booting after a Windows update went wrong. The update had partially installed and left the operating system in an unrecoverable state: Windows repair tools failed, and a full reinstall was the only option suggested by Microsoft support. The user had OneDrive for most files, but not everything. Some documents were saved locally, and years of application settings and configurations were at risk. WikiTech had deployed a Veeam Agent backup to an external drive as part of a low-cost endpoint protection plan. We performed a full image restore to new hardware and had the user back at their desk, with every application, setting, and file exactly as they’d left it, in under four hours, compared to what would have been days of reinstallation and inevitable data loss.

OutcomeFull image restore in under 4 hours. No data loss. No reinstall.
Cyber Essentials requirement

Backup is a Cyber Essentials control, not optional.

Cyber Essentials requires businesses to have regular, tested backups of important data that are stored separately from the main system. Any business without a proper backup strategy is not only at serious risk of permanent data loss, they also cannot hold Cyber Essentials certification. WikiTech is Cyber Essentials certified and can help you meet the standard.

Cyber Essentials →
Pricing

Simple, transparent pricing.

Microsoft 365 backup is a fixed per-user cost. Server, VM, endpoint, and website backup is quoted on request: pricing is based on the total size of your backup data and a licence per protected endpoint or server, so every quote is specific to your environment. We also recommend backup for any business pursuing or maintaining Cyber Essentials certification: it’s a key control, and auditors will ask about it.

Most popular

Microsoft 365 Backup

Per user, per month: email, OneDrive, SharePoint & Teams.

£3/user/month

Minimum 5 users. Managed as part of your WikiTech IT support. All prices ex VAT.

  • Email (Exchange Online) backup
  • OneDrive backup
  • SharePoint site backup
  • Microsoft Teams backup
  • 6-month retention (standard)
  • Daily backups (Microsoft 365 standard)
  • Granular restore: individual emails, files, or folders
  • Full mailbox restore
Book an assessment
Quoted on request

Server, VM & Endpoint Backup

Scoped to your environment.

Quoted

Pricing is based on total backup data size plus a licence per protected server or endpoint. Every quote is specific to your setup.

  • Physical server image backup
  • VMware ESXi & Hyper-V VM backup
  • Windows & Linux endpoint backup
  • Website & web server backup
  • Azure VM backup
  • 30-day standard retention (customisable)
  • Flexible schedules: from daily to every few hours
  • Full image restore capability
Get a quote
Can backup be supplied as a standalone service? Technically yes, but in practice, backup is the responsibility of whoever manages your IT. Configuring, monitoring, and restoring backups requires access to your infrastructure, an understanding of your systems, and someone accountable when something goes wrong. For that reason, we provide backup as part of our managed IT support rather than in isolation. If you’re looking to switch IT provider and want backup included from day one, book a 15-minute assessment and we’ll walk you through what’s involved.
FAQ

Common questions.

Doesn’t Microsoft back up my 365 data already?
Not in the way most people assume. Microsoft keeps deleted items for a limited period (typically 30 to 93 days depending on configuration), but this is a retention policy, not a backup. Once that window closes, data is gone permanently. If a user deletes something and nobody notices for a few months, or if an account is compromised and emails are wiped, there is no recovery without a dedicated third-party backup.
Can you change the retention period?
Yes. The retention periods listed (6 months for M365, 30 days for servers and endpoints) are our standard defaults. If your business has specific compliance requirements, whether that’s longer retention for regulated industries or shorter retention to reduce storage costs, we can configure this as part of your setup. Just let us know what you need when we do your assessment.
How quickly can you restore data if something goes wrong?
It depends on what you need to restore. A single email or file can typically be recovered within minutes. A full mailbox restoration takes longer but is usually completed the same day. For server and VM image restores, recovery time depends on the size of the environment and where the backup is stored, but our goal is always same-day restoration. In the case of endpoint restores, a full image restore is typically completed in under four hours.
Where is my backup data stored?
This depends on your setup and preferences. Options include Acronis Cloud (hosted in UK and EU data centres), your own on-premise storage (NAS, tape, external drives), or a combination of both for a 3-2-1 backup strategy: three copies of data, on two different media types, with one offsite. We’ll recommend the right approach for your environment during your assessment.
Do I need to already be a WikiTech IT support client to get backup?
Backup is designed as an add-on to our managed IT support service. If you’re not currently a WikiTech client, the best route is to start with an IT support contract and add backup as part of the package. If you have a specific backup requirement and are unsure whether we’re the right fit, book a 15-minute assessment and we’ll give you an honest answer.
What’s the difference between backup and business continuity?
Backup is about being able to restore your data after something goes wrong. Business continuity goes further: it’s about being able to keep operating while the restoration happens. For most SMBs, a solid backup and fast restore time is sufficient. For businesses where any downtime is critical (for example line-of-business applications that must be available around the clock), we can discuss continuity options including failover and replication as part of a wider assessment.
Do you test restores to make sure backups actually work?
Yes. Untested backups are not backups, they’re assumptions. As part of our managed backup service, we perform test restores to verify that data can actually be recovered. If a backup job fails or produces an unrecoverable image, we’ll know before you need it.

Find out what you’d lose if your data disappeared today.

Most businesses don’t know how exposed they are until something goes wrong. A 15-minute assessment costs nothing. Losing your data does.

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