6 peopleall senior engineers

Founded 2022by Ben & Anna Wicken

3.3 minutesaverage first response, Jan 2026

Maidstone, Kentcovering Kent & surrounding areas

Why WikiTech exists

Built to do things differently. Service first, sales never.

Ben brings extensive experience across every area of the MSP industry, combining deep technical expertise with service delivery, business growth, and executive leadership. As Technical Director, he helped grow an MSP from 15 to 75 people, giving him a clear view of what makes an IT company work well, and where the industry so often falls short.

Too many IT companies are structured around selling products and services, not solving problems. Account managers are measured on upsell targets. Clients get passed to whoever is available, not whoever knows their environment. The response data stays internal.

WikiTech was built to be the opposite. Every client has a dedicated Technical Account Manager who is an engineer, not a salesperson. Pricing is published. Response data is shared. And every call goes directly to a senior engineer, with no first-line filter and no script.

Anna, who previously ran operations at an MSP managing a team of engineers and everything that keeps a support business running, co-founded WikiTech alongside Ben. Between them, they’ve been on both sides of IT support, and they know exactly what good looks like.

Service before sales

We don’t have sales targets. We don’t push products that don’t fit. If something isn’t right for your business, we’ll tell you, even if there’s margin in it for us.

Senior engineers only

Every engineer at WikiTech is 3rd line. There are no juniors, no first-line staff reading from scripts. When you call, you reach someone who can actually fix it.

Always looking ahead

From AI and automation to security and cloud infrastructure, we keep pace with what’s coming so your business can benefit from it before your competitors do.

Transparent by default

Pricing online. Response data shared monthly. Nothing hidden. You see the same numbers we do, and you can hold us to them.

The team

Everyone you might speak to.

No departments. No queues. Just six people who know their stuff, and know your business.

Ben Wicken

Managing DirectorCo-founder

Ben founded WikiTech with a clear purpose: to build an IT company where service comes first, not sales targets. Having seen first-hand how the industry can get it wrong, he set out to do things differently: transparent pricing, published response data, and engineers who own problems rather than pass them on. His technical range spans cloud infrastructure, AI, development, and security. If there’s a new technology worth knowing about, Ben has already looked into it, and whether it genuinely helps clients is the only question that matters to him.

Anna Wicken

Operations DirectorCo-founder

Anna brings experience from a previous role running operations at an MSP, managing engineers, office functions, and the day-to-day machinery that keeps a support business working. At WikiTech, she owns everything that happens behind the scenes: client onboarding, billing, scheduling, and the internal processes that let the technical team do their best work. If the engineers are the engine, Anna makes sure everything around it runs without friction.

Martin Sandford

Chief Technology Officer

Martin is WikiTech’s security and Microsoft ecosystem specialist. His deep knowledge of Intune, Entra ID, Conditional Access, and compliance policy implementation makes him the go-to engineer for device management deployments and Cyber Essentials certification. Well-rounded technically, he’s particularly strong at taking a client from a weak security baseline to a properly configured, audited environment.

Matt Scott

Head of Service Desk

Matt runs the service desk and owns what matters most to clients: response times, resolution rates, and ticket quality. The numbers speak for themselves: a 3.3-minute average first response and 100% SLA compliance in January 2026, across 703 tickets. Behind those numbers is Matt, keeping the standard high and the team focused on what matters.

Tom Ussher

Senior IT Engineer

Tom is a well-rounded engineer with strong experience across the helpdesk and a particular focus on security platforms. His hands-on knowledge of tools like Zscaler and network security infrastructure means clients with more complex environments get the technical depth they need, without needing to escalate.

Nick Abbott

Senior IT Engineer

Nick combines strong technical ability with an instinct for client relationships that’s rare in an engineer. He acts as Technical Account Manager for a number of WikiTech clients, understanding their environments deeply enough to give genuinely useful strategic advice, not just reactive support. Clients know Nick, and Nick knows their businesses.

Technical Account Managers

Your TAM is an engineer, not a salesperson.

Every WikiTech client has a dedicated Technical Account Manager. The difference from most MSPs: your TAM is a senior technical engineer, someone who understands your systems, your team, and your business goals.

At most IT companies, an account manager is a sales contact. Their job is to maintain the relationship, spot upsell opportunities, and keep you on contract. They’re measured on revenue, not outcomes.

WikiTech’s TAMs work differently. When you speak to your TAM, you’re speaking to an engineer who has read your environment, understands what you’re trying to achieve, and can tell you honestly whether a technology investment makes sense for your business right now.

Quarterly TAM reviews aren’t a chance for us to pitch products. They’re a conversation about where your business is heading and how technology can genuinely support that. Sometimes that means improving security. Sometimes it means automating a process that costs your team hours every week. Sometimes it means building something new.

Quarterly reviews covering business strategy and technology roadmap
Security posture review: what’s changed, what needs attention
Honest advice on cloud, AI, automation, and new tooling, only if it fits
No sales targets. No pressure. No products recommended for margin.

Your TAM will be one of