Our Story
Support-led services delivered by senior engineers, with clear SLAs and transparent pricing.
Founded in 2022
WikiTech was founded in 2022 by husband-and-wife team Ben and Anna Wicken. Head of Service Desk, Matt, and CTO, Martin, followed shortly after and are now part-owners of the business.
Why We Exist
WikiTech was born out of a shared frustration with typical IT support providers. The founding team believed that there was a better way. A way that reflected an IT support service that they would want to receive themselves.
What This Means
This means fast, expert-led support from experienced engineers who communicate clearly and honestly. These founding principles of honesty, expertise and reliability
became the foundation of the WikiTech model and remain
central to how we operate today.
Why 'WikiTech'
Our brand name, coined by co-founder, Anna, blends “Wicken” (Ben and Anna’s surname) with “Tech”, and is a reflection of the family-roots of the brand and our
straight-forward, people-first approach to service.
Not Your Typical Provider
We’re not your typical IT provider. We’re a focused, agile team led by senior engineers who take ownership from start to finish. No endless escalations, no confusing
handovers, just expert fixes that work. We partner with businesses that want a personal service that’s
straightforward, reliable, and genuinely invested in their success.
Our Signature Service
WikiTech delivers a signature IT service built on focused, agile support and senior expertise. We provide reliable solutions without handovers or delays, just honest,
intentional advice from a friendly face.
Meet Our Team
We're a passionate group dedicated to innovation and excellence. Get to know the individuals who drive our success.
Ben Wicken
Managing Director
Anna Wicken
Executive Assistant and Operations Manager
Martin Sandford
Chief Technology Officer
Matt Scott
Head of Service Desk
Tom Ussher
Senior IT Engineer
Jack Duke
Senior IT Engineer
What Makes WikiTech Different
Support-led services delivered by senior engineers, with clear SLAs and transparent pricing.
Real People. Real Support.
No chatbots. No first-line responders. No gate keeping expertise. Our clients speak directly to experienced engineers who know their business and have the knowledge
and expertise to resolve their issues without endless escalations.
Always Upserve. Never upsell.
We always go above and beyond to work in our clients’ best interests to offer value, clarity and guidance. We never push unnecessary products or services, and if there is a cheaper alternative elsewhere, we tell them.
Serious Expertise. Friendly Service.
We take the time to learn our clients’ business as well as their systems. Issues happen, but our clients trust us to know how to handle it. Which we do, every time.
We Speak Your Language.
Our communications are free from jargon and overly technical speak. Clients leave every interaction with understanding and clarity.
Our Values
What you can expect from us, every time you call.
What Our Clients Say
"The team has gone above and beyond. They don't just provide IT support, they look at all our systems and processes and design a strategy to innovate and improve everything. The end result is vastly improved productivity and reporting. They transformed legacy Excel spreadsheets into automated PowerApps. The on-hand development really helps."
UK Pool Store
Glan Davies, Managing Director
Quick Answers to Your Top Questions
Frequently Asked Questions (FAQs)
Find answers to the most common questions about WikiTech. If you can't find what you're looking for here, please contact us.
We’re based in Kent and support businesses across Kent and South East London, plus remote teams.
No. We operate with clear ownership and experienced engineers from day one. We build long-term partnerships based on our core values of honesty, reliability and expertise. We do more than just fix problems, we support clients in developing smart solutions that keep their business running.
We mainly work as a managed support partner. If you have a specific project, we’ll tell you quickly if it’s a good fit.
We start by understanding your setup, then agree priorities upfront so there are no surprises.
We look at your users, locations, Microsoft 365 environment, and the issues you keep seeing.
Then we prioritise the risks and quick wins, then put the basics in place so your environment runs properly.
Finally, we provide fast support when things go wrong, plus proactive maintenance and clear recommendations to keep things running.