Proactive IT Support That Keeps Your Business Moving
Most IT problems are not difficult, they’re just mishandled. Too many hand-offs. Too little ownership. No clear plan. We run managed IT support like it should be run. We take responsibility, fix the root cause, and make the next issue less likely.
- Faster fixes, fewer repeat issues
- Clear priorities based on impact, not noise
- A plan for improvements, not just ticket closure
- Better security and resilience without slowing your team down
What's Included in Managed IT Support
Real people. Real support.
No chatbots. No first-line responders. Our clients speak directly to experienced engineers who know their business and have the knowledge and expertise to resolve their issues without endless escalations.
Proactive Monitoring and Maintenance
We monitor your core systems and handle routine maintenance and patching on a schedule, so problems get caught early instead of disrupting your team.
The Essentials Included
We provide an all-inclusive service with no ticket overages charges. That includes user setup and changes, Microsoft 365 support, device and security basics, and vendor liaison when you need it. One support partner, end to end.
Included as Standard
Optional Add-ons
Performance Metrics
Real support desk results from November 2025. Measured from our ticketing system.
Average First Response Time
(minutes)
Average Ticket Resolve Time (days)
Total Tickets Handled Monthly
(tickets)
% of Tickets Closed Within SLA
(percent)
Figures shown are for the month stated and reflect actual tickets handled by our team.
Our Capabilities
Support-led services delivered by senior engineers, with clear SLAs and transparent pricing.
Cyber Security
Practical security that reduces risk without slowing people down. Email protection, EDR, patching and monitoring, managed as part of support.
Backup and Continuity
Recover fast when things go wrong. Microsoft 365 backup and continuity planning so you are not relying on luck.
VoIP and Telephony
Business phone systems that work wherever your team is. We help you choose, set up and support VoIP, including provider liaison.
Microsoft Azure and Cloud
Cloud support when it is the right fit for your business. Microsoft Azure setup and ongoing support with clear guidance on cost, security and performance.
Procurement and Licensing
Get the right kit and licences without the guesswork. We advise, source and manage licensing so you stay compliant and cost-effective.
Infrastructure and Connectivity
Reliable networks, Wi-Fi and firewalls across your office and remote teams. We manage performance, monitoring and upgrades when needed.
Why choose wikitech
Senior Engineers Only. No Escalations.
When something goes wrong, you don’t want a script. You want someone who can diagnose the issue quickly and fix it properly. That’s why support is delivered by experienced engineers from day one, with clear ownership of the outcome.
Our Pricing
Simple, transparent pricing for managed IT support in Kent and South East London. Choose the plan that fits your risk level and the protection you need.
Minimum 5 users. If your setup needs improvements before we can support it properly, we’ll agree that upfront.
Senior-Only Support
You deal with experienced engineers from day one. No hand-offs.
Clear SLAs
Fast first response times by impact, with clear targets.
Microsoft 365 Included
We manage and support Microsoft 365 as part of your plan.
Monthly Reporting
We share real support desk metrics and review performance with you.
per user, per month
Premium Secure
Our standard plan for businesses that want fast support and stronger security. For a minimum of 5 users.
Need a quote for onboarding or project work? We’ll confirm it upfront.
Quick Answers to Your Top Questions
Frequently Asked Questions (FAQs)
Find answers to the most common questions about Managed IT Services in Kent. If you can't find what you're looking for here, please contact us.
Yes. We support businesses across Kent and South East London, with remote support as standard and onsite available when needed.
Our support plans are designed for businesses with a minimum of 5 users.
Yes. Microsoft 365 is part of day-to-day support, including user admin, security basics, email protection and ongoing management.
We work to SLAs based on impact. High-impact issues are prioritised first, with clear targets and updates. The majority of our calls are answered within the first four rings, and we don't have a complex call menu.
Yes. We’ll make the transition clear and low friction, and we’ll flag any risks or improvements needed upfront.
Most small teams can be onboarded in days, not weeks. We start with a short assessment, confirm what you have today, then agree on a simple plan and timeline. User setup, Microsoft 365 checks, monitoring and security baselines are usually done with minimal disruption, and anything risky is scheduled out of hours. You will know what’s changing, when it’s happening, and who is doing it.
What Our Clients Say
"The team has gone above and beyond. They don't just provide IT support, they look at all our systems and processes and design a strategy to innovate and improve everything. The end result is vastly improved productivity and reporting. They transformed legacy Excel spreadsheets into automated PowerApps. The on-hand development really helps."
UK Pool Store
Glan Davies, Managing Director
Why choose wikitech
Is This the Right fit?
Clients that are a good fit for us tend to:
