Performance Metrics
Real support desk results from November 2025. Measured from our ticketing system.
Average First Response Time
(minutes)
Average Ticket Resolve Time (days)
Total Tickets Handled Monthly
(tickets)
% of Tickets Closed Within SLA
(percent)
Figures shown are for the month stated and reflect actual tickets handled by our team.
What we Support in Microsoft 365
Microsoft 365 is a stack, not a single tool. We support the parts your team relies on every day, and we fix issues properly so they stop repeating.
Email and calendars (Exchange)
Inbox issues, delivery problems, shared mailboxes, permissions, and setup that keeps email reliable.
Teams and collaboration
Meetings, chat, guest access, channels, and call issues. We keep Teams working smoothly across your business.
Files and access (OneDrive and SharePoint)
Sync problems, sharing, permissions, and file access. Clear control so the right people can get to the right files.
Security and access (MFA and sign-ins)
Account lockouts, MFA issues, suspicious sign-ins, and keeping access controlled without slowing your team down.
What's Included in Microsoft 365 Support
User Setup and Access
New starters and leavers, password resets, MFA setup, shared mailboxes, group access, and permissions done properly.
Email and Calendars (Microsoft Exchange)
Delivery issues, spam and phishing problems, mailbox management, rules, shared calendars, mobile setup, and practical fixes that keep email reliable.
Microsoft Teams Support
Meeting issues, guest access, channel permissions, Teams setup and tidy-ups, plus troubleshooting call quality and device issues.
Files and Collaboration (Onedrive and SharePoint)
Sync problems, broken links, sharing controls, permissions clean-up, folder structures that make sense, and preventing issues where “everyone has access to everything”.
Security Built In
Sensible security without slowing people down. MFA, account protection, and practical guidance to reduce risk and stop easy wins for attackers.
Licensing and Cost Control
Help choosing the right licences, assigning them correctly, and removing unused licences so you’re not paying for seats you do not need.
Included as Standard
Optional Add-ons
how it works
A Clear Process. Fixed Fast. Done Properly.
Start with a quick assessment so we understand your setup and what’s getting in the way. From there, you get a named engineer, clear priorities, and updates you can actually use. We focus on quick wins first, then stabilise and improve so the same issues don’t keep coming back.
Our Pricing
Simple, transparent pricing for managed IT support in Kent and South East London. Choose the plan that fits your risk level and the protection you need.
Minimum 5 users. If your setup needs improvements before we can support it properly, we’ll agree that upfront.
Senior-Only Support
You deal with experienced engineers from day one. No hand-offs.
Clear SLAs
Fast first response times by impact, with clear targets.
Microsoft 365 Included
We manage and support Microsoft 365 as part of your plan.
Monthly Reporting
We share real support desk metrics and review performance with you.
per user, per month
Premium Secure
Our standard plan for businesses that want fast support and stronger security. For a minimum of 5 users.
Need a quote for onboarding or project work? We’ll confirm it upfront.
Quick Answers to Your Top Questions
Frequently Asked Questions (FAQs)
Find answers to the most common questions about Microsoft 365 Support in Kent. If you can't find what you're looking for here, please contact us.
We support the parts of Microsoft 365 that keep your business running day to day: Exchange Online (email), Outlook, Teams, OneDrive, SharePoint, user accounts, permissions, security settings, and admin changes. If it affects how people work, we cover it.
Yes. We can support Microsoft 365 as a standalone service, or as part of managed IT support. If you already have an IT provider, we can agree who owns what so nothing gets missed.
Yes. We set up and manage the essentials like MFA, secure sign-in policies, email protection, safer sharing, and device access rules where needed. The goal is to reduce risk without slowing people down.
We handle onboarding and offboarding properly: accounts, licences, permissions, devices, mailboxes, and data handover. Leavers get locked down fast and cleanly. New starters get set up without delay and without extra charges.
Yes, if it’s part of your plan or you add it on. Microsoft 365 has retention features, but that’s not the same as a proper backup. We’ll recommend a sensible approach based on your risk and compliance needs.
Yes. We handle migrations to Microsoft 365 and tenant-to-tenant moves. We plan it properly, minimise downtime, and make sure mail, files, and access keep working.
Yes. We can clean up folder structures, permissions, and sharing so people can find what they need and you’re not leaking data through “anyone with the link” sharing.
Yes. We support businesses across Kent and South East London, with remote support as standard and on-site support when it’s the best option.
What Our Clients Say
"The team has gone above and beyond. They don't just provide IT support, they look at all our systems and processes and design a strategy to innovate and improve everything. The end result is vastly improved productivity and reporting. They transformed legacy Excel spreadsheets into automated PowerApps. The on-hand development really helps."
UK Pool Store
Glan Davies, Managing Director
Why choose wikitech
What We Need From You
To give you clear answers (and not waste your time), we’ll ask for a few basics up front:
If you’re unsure on any of this, that’s fine. Tell us what you do know, and we’ll help you fill in the gaps quickly.
